FAQ


Easy shopping

[Service Platform][Order Methods] ➤ Where to buy? How to place orders?


Order Methods

    1. Please contact【MSBT Maison Boutique】customer service staff to place your order:
        Confirm order details by email, phone or LINE@. Produce after order and payment confirmed.
        We will contact you for the delivery when products are ready.

        2. Order by Online Platform:
         → Yahoo!奇摩超級商城
         → PChome商店街
        If you can't find pages of your customized sizes or items, please contact customer service.

 

※ Once payment is done/ your order is placed, the deal becomes effective. No-refund or exchange for custom-made/ modified products.


 
 

[Delivery] ➤ How long does it take to get my delivery?


Delivery

    1. Ready-made products (In stock): Ship out within 1~3 days after receiving your order.
    2. Custom-made products: Please allow 5~14 working days for production. We will contact you for the delivery after QC is completed.


※ National Holidays and weekends are not included in the working days.

[Free Sample][Instant Quotation] ➤ Want to see colors, textures and know prices in advance?


Sample Request 

【MSBT Maison Boutique】provides free sample request. Customers can choose items of their choices. Free swatches will be delivered to your address within 3~5 days (Holidays excluded). 


Customers can feel the texture, details and confirm color pantone form the swatches. They can be used for discussions and comparisons during discussion with our staff.

※ Areas of free delivery are only limited to Taiwan, Penghu, Kinmen, Matzu. For overseas requests, please contact customer service. 


Price inquiry 

Using window sizes you have (or go to DIY Instruction )and go to Price Inquiry. By inserting info into the columns, the preliminary price quotation will be shown.    


Case Profolio

Many of our clients usually provide photos after installation or write articles on blogs. Our professionals take photos after installation with the consent of the owner. 

【MSBT Maison Boutique】has many case portfolios of our window treatments. For the representations of our varying kinds of window treatments in different spaces, please go to  MSBT Blog - Presentations  for your inspirations.

[Appointment] ➤ A shop or show room for visit?


Appointments

【MSBT Maison Boutique】has no physical shop, but show rooms are available in both Taoyuan head office and Kaohsiung sales office.

2~3 days ahead for reservation are needed if you want to visit our show rooms.
you are also welcomed to bring your window photos and sizes as references for detailed discussion and price quotation.





[Shipping Fee] ➤ Terms on free shipping? Delivery for outlying islands or overseas?


【MSBT Maison Boutique】offers services of outlying islands and overseas delivery at consumers' expenses. Plese contact customer service for more details. 

 

 

If the delivery address is within Taiwan island, free delivery for orders more than NTD 1,000 (Extra-long pieces are excluded)

 

Measure & Install

[Construction work] ➤ Best timing for measurement or installation?


Measuring sizes

It is suggested to measure window sizes or proceed on-site price calculation when all the hardware (walls, floors, cabinets, air-conditions) installations are about to finish and before final primer work start. When the space around the window is fixed, the possible measuring errors could be avoided. 

You can also choose your preferred items before decoration work begins. Please contact us for the reserved space and other details of the decoration work.


※ Custom-made orders can't be cancelled or refunded when we finish production. Alteration might not be possibe either.

※ Width and height of custom-made products are the sizes including hardwares and parts. 

※ Covering area of some products might indent due to parts at the left and right sides. Please contact our customer service for more details. 

Installation 

Installation can be implemented after decoration work is over and cleaning is done, so that curtains or blinds can be kept away from dust.

Most of our producst can be DIY. Complete DIY instruction manual enclosed. 【MSBT Maison Boutique】 In-home Service is also available for booking. 

[Service Area] ➤ Send professionals to measure or install?


Area of In-home service:

MSBT Maison Boutique In-home service includes: Taipei, New Taipei City, KeeLung, TaoYuan, HsinChu, MiaoLi, TaiChung, TaiNan, KaoHsiung, and PingTung city centre. ( Online purchase and home delivery does not limit to these area) 

Service Hours: Mon. to Fri. 10:00~17:00. National holidays and week-ends are excluded.



Service Content: 

Our professionals provide all kinds of catalogues and small samples to demostrate operations during their in-home consultation. Powerful vacuum cleaner are used during installation to keep installation site clean. 

Please contact us for appointments or more information about charges of in-home service.


 

 

 

Easy shopping

[Return and refund] ➤ Return or refund merchandises purchased?


Return and refund policies

According to  Consumer Protection Act Art. 19  and The Regulations of Reasonable Matters as Exceptions to Rescind the Distance Sales, consumers are enetitled to 7-day trial period, but custom-made products are excluded. 

Custom-made window coverings, modified curtain poles and curtains are custom-made products.( Customize, cut or modify according to cusomers' request.)

If any defects or shortage in parts, please contact our customer service. We will send replacements or missing parts as soon as possible.

When goods are returned, please make sure the commodity must stay in the same condition when you received it. The window covering product, installing parts, inner and outer packing, invoices and instruction manual should remian intact. 

Commodity with alteration, modifications or used goods cannot be returned or refunded. For example, you have already cut or modified the width of temp shade, height of string curtain or drape , width of curtain pole or stuck temp shade on the wall. 

If your purchase is via online shopping mall or other platforms and the products are remained intact and ready-made. Return and refund can be applied via these platforms. Please contact the platforms for rules and procedures of their refund and return policies. 

[Warranty] ➤ Scope and period of warranty


Terms of Warranty


One-year warranty is granted under normal usages and non man-made failures;  no cost will be chrged at customer's end.

In no event shall MSBT be liable or responsible for incidental or consequential damages of for any other direct or indirect damage, loss, cost, expense or fee. 

We provide execellent and complete services when warranty expires. We do not replace the whole product, but try to replace or fix old and worn-out parts. Related maintenance or part costs will be charged.
 

Warranty items

Scope of warranty: 

  • headrails, tracks 
  • System
  • drapes
  • Pulling Cords, ballchain (including tassels)
  • Bracket related parts
  • Motorization 
※ Remote control and batteries are excluded.
※ For items and parts not mentioned above, please follow MSBT evaluation.

[Clean] ➤ How to maintain and clean blinds and curtains?


Cleaning 

The texture of roller blinds, double roller blinds, venetian blinds or honeycomb shades are not dust-friendly. To clean the dust on these window covering products, use dry cloth, duster, or vacuum cleaner with a brush to dust off. For severe stain, please use damp cloth to clean the stain and leave it until it is dried. Roll up when it is completely dry to avoid mould.  

【MSBT Maison Boutique】marks material and cleaning methods in the specs. Operation videos are available for some products. Consumers can understand the product features and cleaning methods before purchase. 



Maintenance

Except for water-proof products, please do not place window covering products in the humid environment or near water. For water-proof products, please put them away when it is completely dry after cleaning. Moulds caused by detergent or water residue can be prevented. 

Please roll up or draw your blinds or curtains when windows are open. Wind blows may cause blinds or curtains askew or tracks may easily hit the winodw frames or walls and thus make noises and cause damages. Products with ventilation function can be used in the breeze, but not gale. Please open your windows after rolling up your blinds or draw your curtains to increase product durability.