1. Please contact【MSBT Maison Boutique】customer service staff to place your order:
Confirm order details by email, phone or LINE@. Produce after order and payment confirmed.
We will contact you for the delivery when products are ready.
【MSBT Maison Boutique】has no physical shop, but show rooms are available in both Taoyuan head office and Kaohsiung sales office.
2~3 days ahead for reservation are needed if you want to visit our show rooms.
you are also welcomed to bring your window photos and sizes as references for detailed discussion and price quotation.
If the delivery address is within Taiwan island, free delivery for orders more than NTD 1,000 (Extra-long pieces are excluded).
【MSBT Maison Boutique】offers services of outlying islands and overseas delivery at consumers' expenses. Plese contact customer service for more details.
It is suggested to measure window sizes or proceed on-site price calculation when all the hardware (walls, floors, cabinets, air-conditions) installations are about to finish and before final primer work start. When the space around the window is fixed, the possible measuring errors could be avoided.
You can also choose your preferred items before decoration work begins. Please contact us for the reserved space and other details of the decoration work.
※ Custom-made orders can't be cancelled or refunded when we finish production. Alteration might not be possibe either.
※ Width and height of custom-made products are the sizes including hardwares and parts.
※ Covering area of some products might indent due to parts at the left and right sides. Please contact our customer service for more details.
Installation can be implemented after decoration work is over and cleaning is done, so that curtains or blinds can be kept away from dust.
Most of our producst can be DIY. Complete DIY instruction manual enclosed. 【MSBT Maison Boutique】 In-home Service is also available for booking.
Area of In-home service：
MSBT Maison Boutique In-home service includes: Taipei, New Taipei City, KeeLung, TaoYuan, HsinChu, MiaoLi, TaiChung, TaiNan, KaoHsiung, and PingTung city centre. ( Online purchase and home delivery does not limit to these area)
Service Hours: Mon. to Fri. 10:30~16:00. National holidays and week-ends are excluded.
Our professionals provide all kinds of catalogues and small samples to demostrate operations during their in-home consultation. Powerful vacuum cleaner are used during installation to keep installation site clean.
Please contact us for appointments or more information about charges of in-home service.
According to Consumer Protection Act Art. 19 and The Regulations of Reasonable Matters as Exceptions to Rescind the Distance Sales, consumers are enetitled to 7-day trial period, but custom-made products are excluded.
Custom-made window coverings, modified curtain poles and curtains are custom-made products.( Customize, cut or modify according to cusomers' request.)
If any defects or shortage in parts, please contact our customer service. We will send replacements or missing parts as soon as possible.
When goods are returned, please make sure the commodity must stay in the same condition when you received it. The window covering product, installing parts, inner and outer packing, invoices and instruction manual should remian intact.
Commodity with alteration, modifications or used goods cannot be returned or refunded. For example, you have already cut or modified the width of temp shade, height of string curtain or drape , width of curtain pole or stuck temp shade on the wall.
If your purchase is via online shopping mall or other platforms and the products are remained intact and ready-made. Return and refund can be applied via these platforms. Please contact the platforms for rules and procedures of their refund and return policies.
Terms of Warranty
One-year warranty is granted under normal usages and non man-made failures; no cost will be chrged at customer's end.
In no event shall MSBT be liable or responsible for incidental or consequential damages of for any other direct or indirect damage, loss, cost, expense or fee.
We provide execellent and complete services when warranty expires. We do not replace the whole product, but try to replace or fix old and worn-out parts. Related maintenance or part costs will be charged.
Scope of warranty: