Order Methods
1. Contact【MSBT Maison Boutique】customer service staff to place your order:
→ By email, phone or LINE
→ Instant Online Quotation
We will arrange the production after order and payment confirmed.
When products are ready, we will contact you for the delivery.
Appointments
【MSBT Maison Boutique】has no physical shop, but show rooms are available in both Taoyuan head office and Kaohsiung sales office.
2~3 days ahead for reservation are needed if you want to visit our show rooms.
You are also welcomed to bring your window photos and sizes as references for detailed discussion and price quotation.
If the delivery address is within Taiwan island, free delivery for orders more than NTD 1,000 (Extra-long pieces are excluded).
【MSBT Maison Boutique】offers services of outlying islands and overseas delivery at consumers' expenses. Plese contact customer service for more details.
It is suggested to measure window sizes or proceed on-site price calculation when all the hardware (walls, floors, cabinets, air-conditions) installations are about to finish and before final primer work start. When the space around the window is fixed, the possible measuring errors could be avoided.
You can also choose your preferred items before decoration work begins. Please contact us for the reserved space and other details of the decoration work.
※ Custom-made orders can't be cancelled or refunded when we finish production. Alteration might not be possibe either.
※ Width and height of custom-made products are the sizes including hardwares and parts.
※ Covering area of some products might indent due to parts at the left and right sides. Please contact our customer service for more details.
Installation can be implemented after decoration work is over and cleaning is done, so that curtains or blinds can be kept away from dust.
Most of our producst can be DIY. Complete DIY instruction manual enclosed. 【MSBT Maison Boutique】 In-home Service is also available for booking.
Area of In-home service：
MSBT Maison Boutique In-home service area:
Northern Taiwan: Taipei, New Taipei city center, TaoYuan, HsinChu
Central Taiwan: MiaoLi, TaiChung city center
Southern Taiwan: TaiNan, KaoHsiung, and PingTung city center
Online shopping and home delivery are not limited to these areas. Overseas inquiries are welcomed.
In-home Service Hours: Mon. to Fri. 10:30~16:00. National holidays and week-ends are excluded.
Service Content:
Our professionals provide all kinds of catalogues and small samples to demostrate operations during their in-home consultation. Powerful vacuum cleaner are used during installation to keep installation site clean.
Window width over 200cm: Along the middle line of window columns, split it in 2~3 individual blinds/shades and install them side by side. The window columns can obstruct the gaps between the blinds/shades.
Pulling one blind up when ventilation is needed. Easy and effortless operation as well as lessening the burden of systems and parts.
If you’re unsure about how to split the window width, please contact customer service and attach photos of your window, we will further provide installation suggestions.
Curtains and Sheers
The type of headrail and lengths are decided upon the environments of installation sites and the visual effects you wish to present. Two headrails can be incorporated for over-sized windows, so that the overall drapery visual is like two-way draw.
Using window sizes you have (or reference to DIY Instruction ）and go to Price Inquiry.
※ The sizes of finished products are the total height and width (including systems).
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According to Consumer Protection Act Art. 19 and The Regulations of Reasonable Matters as Exceptions to Rescind the Distance Sales, consumers are enetitled to 7-day trial period, but custom-made products are excluded.
Custom-made window coverings, modified curtain poles and curtains are custom-made products. (Customize, cut or modify according to cusomers' request.)
If any defects or shortage in parts, please contact our customer service. We will send replacements or missing parts as soon as possible.
When goods are returned, please make sure the commodity must stay in the same condition when you received it. The window covering product, installing parts, inner and outer packing, invoices and instruction manual should remian intact.
Commodity with alteration, modifications or used goods cannot be returned or refunded. For example, you have already cut or modified the width of temp shade, height of string curtain or drape , width of curtain pole or stuck temp shade on the wall.
If your purchase was via online shopping mall or other platforms and the products are remained intact and ready-made. Return and refund can be applied via these platforms. Please contact the platforms for rules and procedures of their refund and return policies.
※ If any apparent damage on the packaging is found while goods are arrived, please refuse to collect or report to the delivery company on site and take photos as proof for contacting MSBT customer service later.
Terms of Warranty
One-year warranty is granted under normal usages and non man-made defects or failures; no cost will be chrged at customers' end. However, in no event shall MSBT be liable or responsible for incidental or consequential damages for any other direct or indirect damage, loss, cost, expense or fee.
We provide full services when warranty period expires. We will replace or fix old and worn-out parts, instead of replacing the while prduct while onlt partial damage is occured. Maintenance or part costs will be charged after evaluation.
Items Under Warranty
※ Remote control and batteries in it are excluded. For items and parts not mentioned above, please consult MSBT for evaluation.
※ All products are intended for indoor use. If they are installed and used in non-recommended locations, it will affect the warranty period. For the specific cases, please consult MSBT for evaluation.
※ If any apparent damage on the packaging is found while goods are arrived, please refuse to collect or report to the delivery company on site and take photos as proof for contacting MSBT customer service later.
For places outside in-home service areas, please send products back to the factory for maintenance by delivery companies or post. Or we will provide parts and accessories for DIY replacements (Shipping fees are not covered by MSBT for products out of warranty period.) For more service details, please consult and follow advices from MSBT customer service.
