FAQ | Frequently Asked Questions
Step 1: Choose curtains
Shopping process
Ordering Method
- Directly with Mantle Room Customer Service Contact us to place an order:
→ E-mailTelephone or LINE
→ Online real-time quotes
Order details to be confirmedOnce everything is correct and payment is made, we will contact you to arrange shipment after production is complete.
payment method:Bank transfer; Credit card authorization; Cash on delivery; Cash on pickup. - Through Manshibuti Online Store Order:
→ Ready-made products section
Once the shopping cart contents are confirmed to be correct, the order will be submitted. After customer service completes the order review, a payment notification will be sent via email.Payment methods: ATM transfer, online credit card.
※ Once payment is received /Once the bid is placed, the transaction is completed. Please note that customized items/items with specified size modifications cannot be returned or exchanged.
Schedule a viewing
MSBT Maison Boutique currently does not operate physical retail stores. However, showrooms are available at our Taoyuan Headquarters and Kaohsiung Branch Office. Appointment Hours: Tuesday to Thursday 10:00–12:00 / 14:00–16:00 (Closed on public holidays)
If you wish to visit and view our products in person, please make an appointment with our customer service team 2–3 days in advance, so we can provide a complete and personalized consultation.
You are also welcome to bring photos and measurements of your windows to facilitate on-site discussions and accurate quotations.
Online/Physical Showroom
MSBT Online Catalog >> Popular Curtain Styles
Instant quotes / Free fabric samples / Installation photos gallery
Taoyuan Headquarters Showroom >> Google Navigation
Regular weekday working hours / Appointment required for visits / Personalized introduction
Taipei display stand >> LARGE Coffee
Based on venue operating hours / minimum charge per drink / unmanned display case, free inspection
Or
Showroom to your home >> See detailsService area
Personalized home visit / Fabric sample catalog, hands-on curtain samples / Selection and measurement based on site conditions
Shipping time
- In-Stock Items：
Orders will be shipped within 1–5 business days after order confirmation. - Custom-Made Items：
After order confirmation, production scheduling takes 5–14 business days. Once quality inspection is completed, we will contact you to arrange shipment.
Zosen Custom-Made Curtains (Imported from Japan) From sewing and processing in Japan to delivery via international courier, the estimated time is 14–20 business days. If production is completed earlier, shipment will be arranged in advance.
Courier Delivery
For deliveries within mainland Taiwan, orders with a total amount of NT$XNUMX or more qualify for free shipping (exceptions apply for oversized items or remote areas).
MSBT Maison Boutique also provides shipping to Taiwan offshore islands and international destinations.
Shipping fees for these locations are borne by the customer.
For more details, please contact our customer service team directly.
Measure & Install
Measure Dimensions
We recommend measuring window dimensions or conducting on-site quotations toward the end of major renovations—after walls, flooring, cabinetry, air conditioning, and carpentry work are largely completed, and just before finishing touches such as plastering and painting.
This ensures that the space around the windows is stable and prevents any measurement discrepancies that could affect installation.Interior decoration (walls, floors, cabinets, air conditioning, carpentry, etc.) projectsThis should be done at the end, when preparing to begin the finishing work of applying putty and paint; this ensures that the space around the window will not change, so as to avoid dimensional errors in the installation range.
Of course, you are also welcome to select your preferred curtain styles early in the renovation process and consult with us. This allows us to advise on space requirements and details that should be considered for carpentry and other structural work.
※ Custom-made items cannot be canceled or returned once production has started, and size modifications may not be possible.
※ The width and height of custom curtains include the full dimensions with all hardware components.
※For certain curtain types, the fabric coverage area may be slightly reduced due to side hardware components.
For details, please refer to the product specifications on the item page or contact our customer service team.
Installation
Installation is recommended on-site.All decorationsFinish,This was done after cleaning was completed to avoid dust and dirt getting on the curtains.
ProductsEvenDesignIt allows for DIY home renovation and comes with complete installation parts and accessories.Instruction manualOr please make an appointment at [MSBT Mantle Room].Home installation service.
Home service
Staff attendance fees will be charged accordingly. Welcome to inquire.Consultation and Appointment
North: Taipei, New Taipei City, Taoyuan, Hsinchu
Central: Miaoli, Taichung City
South: Tainan, Kaohsiung, Pingtung City
Online orders and home delivery are not subject to this restriction, and overseas orders are also welcome.
Mon. to Fri. 10:30~16:00. National holidays and week-ends are excluded.
Service Content
During the measurement process, field staff will bring various catalogs and practical samples to provide selection consultation and quotations based on the on-site conditions.
During installation, great care is taken to maintain cleanliness, and a powerful vacuum cleaner is available to prevent dust from scattering.
System blinds/roller blinds, zebra blinds, honeycomb blinds, Venetian blinds.
For windows wider than 200cm, it is recommended to install curtains in 2-3 sections along the center line of the window pillars to help cover the gap between the left and right curtains.
When ventilation is needed, simply retract one side of the curtain, making it convenient to open the window and easier to operate, while also reducing the burden on system components.
If you are unsure how to install or remove the curtains, please contact customer service and attach a photo of the space where you wish to install them. We will then provide you with further installation suggestions and evaluations.
Soft curtains/fabric curtains, sheer curtains
The type and length of the track are determined based on the desired effect and the installation site environment.
For larger sizes, two tracks may be connected side by side, allowing one side of the curtain to be drawn to the left and the other to the right, achieving an overall effect of opening from both sides.
Product Information
Get a swatch
MSBT offers free [services/services]. Get a swatchConsumers can select items of interest on the page and obtain small samples for reference within three to five days (excluding holidays), and the entire process is free.
Through small fabric samples, consumers can directly feel the texture, confirm the color, touch the details, and also use the samples to discuss and compare directly on-site.
※ Free shipping is limited to Taiwan, Penghu, Kinmen, and Matsu. For other overseas regions, please contact customer service directly.
※ Once the online service operation is successful, the system will automatically send a service notification email (including a detailed list attachment) to the email address you provided.
Welcome to Manshibuti - Product Overview Select items of interest on the page, using known window dimensions/or references. DIY Measurement Tutorial,use Product Inquiry The function.
※ All final dimensions include the total width and height of the system.
* Prices include installation and hardware accessories; on-site measurement and installation fees will be charged separately.
Quick price check
Enter the value in the size field at the top of the product page to get the unit price of the basic standard configuration, allowing you to know the price of the curtains immediately.
Detailed quote
On the online inquiry page below the product introduction page, fill in the customization information in order to obtain more complete curtain price information according to your system requirements.
After-sales service
Return and exchange conditions
According to Article 19 of the Consumer Protection Law And Guidelines on Reasonable Exceptions to the Right of Termination of Communication Transactions The regulations stipulate that consumers have the right to cancel and return goods at any time during the seven-day cooling-off period when shopping online, but this does not apply to customized products.
Custom-made curtains, pre-cut curtain rods, and altered-height fabric curtains are all considered customized products.(Customized, cut, and modified according to the window size required by each customer).
For any other issues such as product defects or missing parts, please contact customer service directly. We will replace the product with a new one or send the missing parts as soon as possible.
The appreciation period does not represent the trial period. Within a reasonable range that does not affect your inspection of the goods, the returned goods must be restored to their original condition when you received them, including the curtains themselves, installation accessories, inner and outer packaging, invoices and instructions, all of which must be complete and undamaged.
Once the product has been cut or used to the point that it cannot be restored to its original condition, returns and exchanges will not be accepted.For example, items such as curtains that have been cut to the width or have had double-sided tape removed, curtains that have been altered or cut to the height of string or fabric curtains, and curtain rods that have been cut to size by the customer cannot be returned or exchanged.
If you purchased the item through an online shopping platform, and it is a non-customized product that has not been used, you can apply for a return or exchange directly on the platform. Refund methods and timelines vary by platform; please contact the platform's customer service for any related questions.
※ If the outer packaging of the delivered goods is obviously damaged, please report it to the delivery personnel on the spot or refuse to accept the goods, take photos as evidence, and contact MSBT customer service.
Warranty Specifications
Under normal use, in the event of a malfunction not caused by human error, a one-year product warranty is provided, and no fees will be charged to consumers.
Even after damage caused by human error or after the warranty period has expired, full service will still be provided. Damaged or worn parts will be replaced or repaired; a complete replacement will not be mandatory, and relevant fees will be charged as appropriate.
The warranty includes:
- Tracks (including artistic tracks)
- 系統
- Curtain
- Drawstring, beaded chain (including pendant)
- Bracket-related parts
- electric motor
* The remote control and its internal batteries are not covered under warranty. Other accessories not listed are subject to MSBT's assessment.
* These products are for indoor use only. Installation in non-recommended locations will affect the warranty period. Warranty coverage and duration for specific exceptions will be determined by MSBT (e.g., outdoor installations, motorized curtains installed in high-humidity bathrooms, etc.).
※ If the outer packaging of the delivered goods is obviously damaged, please report it to the delivery personnel on the spot or refuse to accept the goods, take photos as evidence, and contact MSBT customer service.
Home delivery service areaFor areas outside the warranty period, the curtain body needs to be sent back to the factory for repair via postal delivery, or you can provide the relevant spare parts for DIY repair (if it is not covered by the warranty, you will need to bear the round-trip shipping costs). The relevant service details are subject to the agreement with customer service personnel.
Curtain cleaning methods
Generally, roller blinds, zebra blinds, Venetian blinds, and honeycomb blinds are less prone to dust accumulation due to the properties of their fabric. If there is dirt, simply remove the dust with a dry cloth, duster, or vacuum cleaner with a brush head. For stubborn stains, clean a small area with a damp cloth, and ensure it is completely dry before storing to prevent mold growth.
【MSBT】The specifications of each product indicate the material and cleaning method. Some products also include operation videos, so that consumers can understand the characteristics and cleaning methods of the product before purchasing.
Curtain maintenance
In addition to havingWaterproof functionIn addition to the items mentioned above, please do not place them in humid environments or allow them to come into contact with water. For waterproof curtains, please wipe them dry with a cloth after splashing or rinsing them with water, or let them dry completely before putting them away to avoid mold growth due to cleaning agents or limescale.
When windows are open, please be sure to draw the curtains; wind can easily cause the curtains to become askew or the curtain tracks to hit the window frame or walls, causing damage and noise. Generally, they have...Ventilation functionThese curtains are only suitable for use in light breezes. If there is a strong wind, it is recommended to roll them up before opening the window to extend their lifespan.
About us
MSBT is a textile, curtain and home furnishing company with many years of experience in trading finished textile and home furnishing products between Europe and Asia. They are well-versed in European interior design trends and fashions.
In May 2010, "Maison Boutique Co., Ltd." was established with the aim of utilizing its rich and diverse back-end resources to introduce a variety of curtain products, such as honeycomb blinds, zebra blinds, Venetian blinds, roller blinds, etc. The company is led by a young team and serves consumers who pursue European-style fashionable window decorations.
With the goal of becoming a leading e-commerce brand for curtains and home furnishings, we continue to expand our product range and improve our services, providing more diverse options for interior design and home décor, and are committed to optimizing the customer experience.
MSBT (Mansion Butte Ltd)
Maison Boutique Co., Ltd.
Textiles, curtains, home decor, design, planning, and customization
統一編號 53037218
Phone 03-4880250 Taoyuan Headquarters
07-6522880 Kaohsiung Branch
fax 03 - 4853023
Email ppgad@pucrs.br
LINE @INY3243T
service hours
Monday to Friday, 09:00 – 18:00. Closed on public holidays and national holidays.
Curtain delivery service area
Taipei, New Taipei City, Taoyuan, Hsinchu, Miaoli, Taichung City, Tainan, Kaohsiung, Pingtung City. Online orders and home delivery are not included in this policy; overseas orders are also welcome.
Based on long-accumulated practical experience, we pay close attention to details and aesthetics, and provide meticulous and comprehensive consulting services with a focus on economy and practicality.
【MSBT】With a unified service window, you can get a quick, thoughtful and complete response and interaction for any questions regarding consultation, purchase, installation, operation, etc., making curtain decoration and matching no longer an incomprehensible beautification project.
Modern interior design and decoration are highly flexible and diverse, and the spaces where curtains are used vary in size. Therefore, in addition to readily available and commonly used sizes, MSBT also offers custom-made curtain services for specified sizes.
Through professional consultation and detailed discussions, we create window coverings that meet consumers' expectations and needs. We offer a variety of curtain types, including wooden Venetian blinds, roller blinds, and zebra blinds, and can even customize the color schemes of our own system accessories to create a unique and exquisite aesthetic, providing a wider range of taste options.
Breaking free from the vicious cycle of inflated prices and price gouging, [MSBT] offers transparent and clear pricing for curtains and roller blinds, with added value services such as in-home installation or system replacement available for consumers to choose from.
Adhering to the concept that "a reasonable price can bring you the exquisite enjoyment of customized services", you no longer have to compromise on limited colors and designs or mismatched product sizes. Instead, you can choose your favorite and suitable style of window coverings according to different budget ranges.
Thoughtful, simple, and quick, MSBT provides clear and easy-to-understand illustrated materials, from measurement tutorials to installation instructions. You can also refer to the tutorials and videos on the official website. Even DIY curtain novices will not feel lost or confused.
We welcome appointments for MSBT’s in-home service. During the measurement process, our field staff will bring various catalogs and hands-on samples to provide selection, consultation, and quotations based on the site conditions. We pay close attention to maintaining cleanliness during installation and construction, and have a powerful vacuum cleaner on hand to prevent dust from scattering.